Webinar FAQs

What is a webinar?

A webinar is an online seminar. Participants will be able to view and hear the presentation from any internet-connected computer or smartphone-equipped with a pair of speakers or headphones. You may also connect to the audio through your phone.

Where can I see a full list of upcoming webinars?

Click here for a frequently updated webinar schedule.

Where can I see a full list of archived recorded webinars?

Click here for a frequently updated archived webinar listing.

How often are live webinars held?

Live webinars are held several times each month.

How long is a webinar?

Webinars range from 1 hour to 3 hours and conveniently fit in between clients, during lunch, after a long day of work, or on the weekend.

Who should attend a NAADAC Free Webinar?

Addiction professionals, social workers, mental health counselors, professional counselors, psychologists, employee assistance professionals, and other helping professionals and students who are interested in learning about addiction-related matters should attend NAADAC Free Webinars.

How do I register for a webinar?

1. Open the email that contains the Webinar Invitation.
2. Click the link provided in the email to register for the webinar.
3. Complete the Registration form.
4. Click Register Now.
5. You will receive a confirmation email providing you with a unique link to join the webinar as well as a link to add the event to an Outlook or Lotus Notes calendar.

I am having trouble registering for a webinar.  Who can I contact?

Contact NAADAC at [email protected].

I submitted my registration and haven’t received confirmation. What should I do?

The Zoom webinar system typically sends a confirmation email within 30 minutes after registration, however, volume of requests may increase that time period. Please wait at least four hours to receive confirmation. Make sure to search your Spam Mail and Junk Mail folders.  If you still have not received confirmation after four hours, contact NAADAC at [email protected].

How can I obtain my NAADAC membership number?

Sign-in to my.naadac.org to access your profile and NAADAC membership number.

How much does it cost to participate in a live webinar?

The webinars in NAADAC's Free Webinar Series are free for anyone to watch live or access on-demand at any time. The education is free for everyone 24/7. Improve your skills and learn at your convenience!

How much does it cost to watch a recorded/archived webinar?

The on-demand webinars in NAADAC's Free Webinar Series are free for anyone to watch on-demand at any time. The education is free for everyone 24/7. Improve your skills and learn at your convenience!

How can I obtain continuing education hours (CEs) for a webinar I completed?

You can earn continuing education hours (CEs) for any webinar you complete (live or on-demand) by passing an online CE quiz on my.naadac.org. NAADAC Members will be prompted to register for the CE quiz for free, while non-members will be promoted to pay a small processing fee to access the quiz. Upon passing the CE quiz, a CE Certificate will be immediately available to download in your my.naadac.org profile. Click here for detailed step-by-step instructions for accessing your CE quiz and CE Certificate or watch the video below.

I am a NAADAC member.  How do I obtain my free CEs through the webinar series?

1. Participate in a webinar by watching the live event or on-demand recording in its entirety. Each individual must register for the webinar and watch the entire presentation, which we will verify via our time tracking software. Note that downloading and reviewing the PowerPoint slides is not considered participation. You must register for and watch the presentation.
2. After watching the webinar, return to that webinar's webpage on the NAADAC website and click on the "Online CE Quiz" link at the top of the webpage.
3. Upon signing into my.naadac.org, NAADAC Members will be prompted to register for the CE quiz for free. Click here for detailed step-by-step instructions for accessing your CE quiz and CE Certificate.
4. Take and pass the associated online CE quiz that is related to the webinar content.
5. Upon passing the CE quiz, a CE Certificate will be immediately available to download in your my.naadac.org profile. Click here for detailed step-by-step instructions for accessing your CE quiz and CE Certificate.

I am not a NAADAC member.  How do I obtain CEs through the webinar series?

1. Participate in a webinar by watching the live event or on-demand recording in its entirety. Each individual must register for the webinar and watch the entire presentation, which we will verify via our time tracking software. Note that downloading and reviewing the PowerPoint slides is not considered participation. You must register for and watch the presentation.
2. After watching the webinar, return to that webinar's webpage on the NAADAC website and click on the "Online CE Quiz" link at the top of the webpage.
3. Upon signing into my.naadac.org, non-members will be prompted to register for the CE quiz for a small fee. Click here for detailed step-by-step instructions for accessing your CE quiz and CE Certificate.
4. Take and pass the associated online CE quiz that is related to the webinar content.
5. Upon passing the CE quiz, a CE Certificate will be immediately available to download in your my.naadac.org profile. Click here for detailed step-by-step instructions for accessing your CE quiz and CE Certificate.

How much do CEs cost per webinar?

Each webinar ranges from 1 to 3 hours and is eligible for CE hours for its corresponding length.  The fee structure is as follows, depending on length of webinar.

• $15 for 1 CE (1 hour webinar)
• $20 for 1.5 CEs (1.5 hour webinar)
• $25 for 2 CEs (2 hour webinar)
• $30 for 2.5 CEs (2.5 hour webinar)
• $35 for 3 CEs (3 hour webinar)

How can I become a member of NAADAC and obtain free CEs through the webinar series?

The NAADAC Free Webinar Series includes over 300 hours of free continuing education on a wide range of topics that will enhance yourknowledge and skills of addiction-related topics most in demand by the profession. Join NAADAC to receive all 300 CEs for free!

Join Now

Is NAADAC continuing education accepted and approved for my professional license/certification?

Click here for a list of professional organizations that approve and accept NAADAC continuing education.

Where will I find the quiz for CE hours?

The CE Quiz for each webinar is located at the top of the main information page for each webinar. Click here for the entire list of NAADAC Free Webinars.

How long does it take to get my CE certificate?

Once you successfully pass the online CE quiz, your CE Certificate will be immediately available to download as a PDF on your my.naadac.org profile.

I can't find the PowerPoint presentation for a webinar I completed.  Where is it?

The PowerPoint presentation for each webinar is located at the top of the main information page for each webinar. Click here for an entire list of NAADAC Free Webinars.

I asked a question during the live webinar.  Where will a response be posted?

The Questions and Answers from the live event for each webinar are located on the main information page for each webinar. Click here for an entire list of NAADAC Free Webinars.

Who should I contact if I have questions about my CE certificate?

Contact Allison White, NAADAC Training & Professional Development Coordinator, at [email protected].  

How will I access the Webinar at the scheduled time?

Upon registration, you will receive a confirmation email with a personalized link and information to access the audio (phone or speakers). Ten minutes prior to the start of the webinar, click on the link provided from Zoom. This link will automatically connect you to the webinar. You may be prompted to download Zoom.  If you are prompted to download Zoom, choose “Run.” Once you are connected, you will have the choice to call into the conference line or listen though the speakers of your computer. You will enter Zoom as a listen-only viewer. Questions can be asked using the Q&A box in Zoom. 

Zoom Webinar Attendee Reference Guide

What are the system requirements for watching a webinar on my computer, smartphone, or tablet?

• Operating Systems: macOS X with macOS 10.9 or later; Windows 10* (Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported); Windows 8 or 8.1; Windows 7; Ubuntu 12.04 or higher; Mint 17.1 or higher; Red Hat Enterprise Linux 6.4 or higher; Oracle Linux 6.4 or higher; CentOS 6.4 or higher; Fedora 21 or higher; OpenSUSE 13.2 or higher; ArchLinux (64-bit only)
• Internet Browsers: Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+; macOS: Safari 7+, Firefox 27+, Chrome 30+; Linux: Firefox 27+, Chrome 30+
• Internet Connection: An internet connection – broadband wired or wireless (3G or 4G/LTE)
• Hardware: Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth; A webcam or HD webcam - built-in, USB plug-in, or: An HD cam or HD camcorder with a video-capture card (Note: See the list of supported devices), or: Virtual camera software for use with broadcasting software like OBS or IP cameras (Note: For macOS, Zoom client 5.1.1 or higher is required.)
• Supported tablets and mobile devices: iOS and Android devices; Blackberry devices; Surface PRO 2 or higher, running Windows 8.1 or higher (Notes: Tablet PCs running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.; Tablet PCs only support the desktop client.)

The following are some issues that you may encounter when trying to connect to Zoom Webinar. We've recommended a few easy ways you can resolve these issues:

• My audio is not working on iOS or Android
• My video/camera isn’t working.

I am having trouble hearing the presenter during a webinar.  What can I do?

• As with any meeting, it is important to test your sound quality and audio settings before your live event. Close all applications and documents you are not using for the presentation; applications running in the background may use up your computer's bandwidth and affect system performance.
• If you join with VoIP, we recommend you use a USB headset rather than a microphone/speakers to improve call quality. If your USB headset is malfunctioning, consider testing it first by viewing any streaming video/audio to check if it's a hardware issue or a system issue in your operating system. Check the volume on your computer and headset. If problems persist, consider switching to the audio/phone option listed in your Zoom confirmation and reminder emails.
• Make sure your system meets or exceeds the recommended system requirements.
• Close additional programs that are open on your computer but not in use. Having open programs will slow your computer's speed and memory drastically. Exit any programs that require microphone or webcam use to prevent error or conflict when using Zoom Webinar.
• Turn off any streaming media applications that may take up bandwidth and resource-intensive applications that may be taxing processor ability.
• Be sure to print any needed documents before joining the meeting, as printing uses a large amount of the computer's resources.
• If you are still experiencing problems, please contact Zoom support. 

What if I hear static, beeping or a clicking sound?

This can be caused by a variety of factors (i.e. internet speed of attendee's device/presenter's device/facilitator's device OR system network interruptions). After checking connectivity, report any audio issues to [email protected] or for a live webinar use the Q&A box. 

What if words are clipped or dropped?

Dropped words, delays or robotic sounds are often due to poor network performance, lack of memory or high CPU usage.

• Close all applications you are not using for your presentation.
• If the problem persists, switch to Telephone mode. In Zoom Webinar, find the audio/microphone icon on the bottom left of your menu. Click on the small up arrow in the corner to expand the audio menu. Select “Switch to phone audio…” You will be provided with instructions on how to dial into the webinar.

If I can’t attend the live presentation, will the session be recorded for viewing later?

Every webinar will be recorded and posted on NAADAC's website for on-demand viewing at your convenience. Please allow up to 48 hours after the live presentation for the video to be uploaded and available. CE credit is still available for on-demand webinar participation. Simply complete the corresponding CE Quiz for each webinar and submit payment (if applicable) or join NAADAC to earn the CEs for free!

How can I obtain CE credit for watching a recorded webinar?

1. Participate in a webinar by watching the live event or on-demand recording in its entirety. Each individual must register for the webinar and watch the entire presentation, which we will verify via our time tracking software. Note that downloading and reviewing the PowerPoint slides is not considered participation. You must register for and watch the presentation.
2. Successfully pass the associated online CE quiz that is related to the webinar content.
3. If you are not a NAADAC member, there is a small processing fee for CE certificates. The certificate is free for NAADAC members.
4. After entering your NAADAC member number or paying the processing fee as a non-member and passing the online CE quiz, your Certificate of Completion will be immediately available to download in your NAADAC profile. 

I watched the webinar with a group of coworkers.  Can I get a certificate for my CEs? 

No. Because of our ethical obligations to the organizations that have approved our CEs, we need to verify that each individual has watched the full presentation. Therefore, each individual must register for and watch the presentation in its entirety. 

I downloaded and reviewed the PDF of the PowerPoint. Can I take my quiz now? 

No. The PowerPoint slides are intended only as an aid to assist you in watching the presentation or in reviewing the information afterwards. To receive a certificate for your CEs, you must register for and watch the presentation in its entirety.

Refund requests are handled in line with our grievance policy and are awarded on a case-by-case basis depending on the issue.

NAADAC, the Association for Addiction Professionals “NAADAC” is committed to conducting all activities in strict conformance with the ethical principles and guidelines of the organization to whom it provides CE courses. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Director in consultation with the executive board.  NAADAC works hard to anticipate any issues and prevent problems from arising.  That said, there may be occasional issues or grievances that come up that cannot be resolved through our standard compliant process.  Grievances and complaints will be handled in the following process:  

When a user has an issue or complaint, that person has a number of ways to communicate his/her complaint.

(1) Issues involving course content, presenter or method of delivery can be shared immediately using the course evaluation.  All evaluations are reviewed by both the Program Director and the Training & Professional Development Content Manager (social work consultant) and used to improve and inform future courses.  Confidentiality of the individual who reported the issue will be maintained.  Complaints involving certificates, refunds or other CE questions can be addressed directly by our continuing education help desk ([email protected]).

(2) If the complaint goes beyond the course evaluation stage and cannot be resolved with an email or phone call with our continuing education help desk, then the individual can contact the Program Director by email to [email protected] or through our continuing education help desk [email protected] and issue a formal grievance.  All grievances at this level will involve the social work consultant who will also document and keep track of the grievance and response.  An attempt will be made to resolve the grievance informally.

(3) If the complaint cannot be resolved informally by these methods, the written complaint will be submitted to one or more members of the executive board.  The Board will formulate a response that will be sent to the complainant.

All confidential records of complaints and grievances, the process of resolving them, and the outcomes will be maintained by NAADAC and held for at least seven years.

Live closed captioning is available and the captioning capabilities are in compliance with the practices defined in Worldwide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) and Section 508 of the Rehabilitation Act.

In addition, transcripts are available for on-demand webinars recorded on and after March 27, 2019. Please email [email protected] for additional information.