44 Canal Center Plaza, Ste 301, Alexandria, VA 22314
The Operations Manager assists the Deputy Director in managing the main office operations, association-wide information technology, event, vendor, and travel coordination for NAADAC’s national, regional, and state events and trainings and exhibiting opportunities, and higher-level administrative tasks as needed.
- Bachelor’s degree or higher in a related field with 2+ years’ experience in association, public sector, or non-profit/grass roots operations.
- Track record delivering superior results.
- Demonstrated ability to build and maintain relationships with a wide-array of people, junior and senior, for-profit and non-profit, private and public sector.
- Highly motivated, hardworking, well organized, and able to handle a variety of tasks simultaneously.
- Demonstrated track record of flexibility; ability to adapt and react quickly to unexpected changes, prioritize tasks with excellent organization skills and time management skills, anticipate problems, provide creative solutions, and meet deadlines in challenging situations.
- Strong communication and negotiating skills.
- Demonstrated good judgement and solution-focused decision-making skills.
- Strong coaching and people management skills.
- Demonstrated ability to support excellent customer service.
- Strong attention to detail.
- Excellent communication, writing, and phone skills.
- Demonstrated commitment to excellence.
- Proficient in information technology, including Microsoft Office, Adobe Acrobat, and Association Management Systems.
- Demonstrated ability to complete projects and assignments on a timely basis.
- Demonstrated ability to identify and introduce new technology in the workplace.
- Ability to work with diversity and as a team player.
- Operational Management
- Maintain a working knowledge of NAADAC operational policies & work with Deputy Director to ensure all policies and procedures relating to NAADAC’s Operations are appropriate for the business and operational needs of the organization.
- Identify opportunities to streamline business processes and systems to increase speed, efficiency, and cost efficiency.
- Manage supply chain procedures and inventory tracking of office supplies, NAADAC bookstore products, and NAADAC merchandise.
- Manage the arrangements for deliveries of materials to and/or from the office; keep abreast of current messenger, UPS, express, and US Postal service rates, services, and regulations.
- Communicate with the building management for any problems arising from cleanliness, comfort, security, and/or safety of leased office space.
- Communicate with staff about any building-related announcements.
- Coordinate all office printing needs for normal business, products, conferences, and events, including flyers, manuals, books, awards, plaques, name badges, etc.
- Manage special projects as directed by Leadership.
- Coordinating food, IT, and material needs for staff meetings and retreats.
- Assist with programming and activities with staff meetings and retreats.
- Information Technology
- Manage IT systems for the Association, including phone system and vendor relations.
- Develop and inform staff of IT improvements and policies, including phone, computers, copiers, vendors, software, and other related improvements.
- Manage staff software licenses, usage, and training & assist staff with computer-related issues.
- Manage hardware inventory and distribution of computers among staff
- Responsible for set up and maintenance of all office equipment and hardware.
- Responsible to set up meeting technology for all staff meetings, retreats, etc.
- Event & Vendor Coordination
- Assist in management of meeting logistics (F&B, AV, housing, travel, hotel coordination, etc.) for NAADAC national, regional, and state events and trainings.
- Responsible for coordination of equipment and vendor contracts for NAADAC national, regional, and state events and trainings.
- Responsible for all conference material inventory, ordering, organization, packing, and shipping pre and post all trainings and conferences.
- Provide onsite coordination/supervision/support for NAADAC Annual Conference and local conferences, as needed.
- Other Duties
- Coordination of travel and accommodations for NAADAC leadership, as needed.
- Administrative Committee Support.
- Seek and develop new ways to perform job duties.
- Attend staff meetings and trainings.
- Perform other related duties as assigned by NAADAC Leadership.
How to Apply
Please email resume and cover letter to firstname.lastname@example.org with "Operations Manager" in the subject line.