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The Association for Addiction Professionals

Webinar Series Frequently Asked Questions

Webinar Series Frequently Asked Questions

On this page you will find answers to frequently asked questions about the NAADAC Institute Webinar Series.  Click a general topic belowto find answers:

About the NAADAC Institute Webinar Series Accessing a Webinar/ Using GoToWebinar
Registering for a Webinar Having Trouble Joining a Webinar
Cost of Participating in a Webinar Having Trouble with Audio During a Webinar
Obtaining CE Credit for a Webinar Accessing a Recorded Webinar 



About the NAADAC Institute Webinar Series

What is a webinar?

A webinar is an online seminar. Participants will be able to view and hear the presentation from any Internet-connected computer/smartphoneequipped with a pair of speakers or headphones. You may also connect to the audio through your phone.

Where can I see a full list of upcoming webinars?

Click here for a frequently updated webinar schedule.

Where can I see a full list of archived recorded webinars?

Click here for a frequently updated archived webinar listing.

How often are live webinars held?

Wide range of current topics based on results of the NAADAC membership survey premiere each month.

How long is a webinar?

Webinars range from 30 minutes to 3 hours, depending on the topic. Conveniently fits in between clients, during lunch, after a long day ofwork, or on the weekend.

Who is appropriate to attend a webinar?

Addiction professionals, social workers, mental health counselors, professional counselors, psychologists, employee assistance professionals,and other helping professionals that are interested in learning about addiction-related matters.


Registering for a Webinar

How do I register for a webinar?

  1. Open the email that contains the Webinar Invitation.
  2. Click the link provided in the email to register for the webinar.
  3. Complete the Registration form.
  4. Click Register Now.
  5. You will receive a confirmation email providing you with a unique link to join the webinar as well as a link to add the event to an Outlookor Lotus Notes calendar.

I am having trouble registering for a webinar.  Who can I contact?

Contact NAADAC at naadac@naadac.org.

I submitted my registration and haven’t received confirmation. What should I do?

The GoToWebinar email system typically sends that email within 30 minutes after registration, however, volume of requests may increase thattime period. Please wait at least four hours to receive confirmation. Make sure to search your Spam Mail and Junk Mail for wrong delivery.  Ifyou still have not received confirmation at that time, contact NAADAC at naadac@naadac.org.

How can I obtain my NAADAC membership number?

Sign-in to the member area above.


Cost of Participating in a Webinar

How much does it cost to participate in a live webinar?

All NAADAC webinars are free for anyone to watch live or download later.  In other words, the education is free for everyone 24/7. Improveyour skills and learn at your convenience.

How much does it cost to watch a recorded/archived webinar?

All NAADAC webinars are free for anyone to watch live or download later.  In other words, the education is free for everyone 24/7. Improveyour skills and learn at your convenience.


Obtaining CE Credit for a Webinar

How can I obtain CE credit for a webinar I completed?

You can earn CE credit for any webinar you complete, either by participating in it live or by watching the recording as an archive.  Simplycomplete the CE Quiz for that webinar, along with payment (if applicable). The quiz must receive a passing score in order to qualify for credit.Your CE certificate will be emailed to you within 21 days of submission.

I am a NAADAC member.  How do I obtain my free CEs through the webinar series?

  1. Participate in a webinar by watching the live event or on-demand recording in its entirety. Each individual must register for the webinar and watch the entire presentation, which we will verify via our time tracking software. Note that downloading and reviewing the PowerPoint slides is not considered participation. You must register for and watch the presentation.
  2. Successfully pass the associated online CE quiz that is related to the webinar content.
  3. NAADAC will email you a Certificate of Completion within 21 days.

I am not a NAADAC member.  How do I obtain CEs through the webinar series?

  1. Participate in a webinar by watching the live event or on-demand recording in its entirety. Each individual must register for the webinar and watch the entire presentation, which we will verify via our time tracking software. Note that downloading and reviewing the PowerPoint slides is not considered participation. You must register for and watch the presentation.
  2. Successfully pass the associated online CE quiz that is related to the webinar content.
  3. Pay for the CE credit either online, by fax or email.  Or, become a member of NAADAC to receive all CEs earned through the webinar series for free.
  4. NAADAC will email you a Certificate of Completion within 21 days of receiving your payment/membership application (most likely sooner).

How much does CE credit cost per webinar?

Each webinar ranges from 1 to 3 hours and is eligible for CE credit for its corresponding length.  The fee structure is as follows, depending on length of webinar:

How can I become a member of NAADAC and obtain free CEs through the webinar series?

The NAADAC Institute Webinar Series includes over 75 hours of free continuing education on a wide range of topics that will enhance yourknowledge and skills of addiction-related topics most in demand by the profession. Join NAADAC to receive all 75+ CEs for free!

Is NAADAC continuing education accepted and approved for my professional license/certification?

Click here for a list of professional organizations that approve and accept NAADAC continuing education.

Where will I find the quiz for CE credit?

The CE Quiz for each webinar is located on the main information page for each webinar. Click here for the entire list of NAADAC Institute Webinars.

How long does it take to get my CE certificate?

CE certificates are emailed to the email address provided within 21 days after the passing CE Quiz notification (transmitted automatically) and payment (if applicable) are received by NAADAC.  Certificates are most likely released sooner than 21 days, but it is not immediate.

My certificate only prints on half of the page.  What can I do?

After clicking the link in the notification email you receive for your Certificate, it will pull up a screen with a medium sized image of your certificate.  From here, click "Download" or "Print", depending on your preference.  Attempt to print it either from the newly downloaded PDF file on your computer or through the Print feature.

I can't find the PowerPoint Presentation for a webinar I completed.  Where is it?

The PowerPoint Presentation for each webinar is located on the main information page for each webinar. Click here for an entire list ofNAADAC Institute Webinars.

I asked a question during the live webinar.  Where will a response be posted?

The Questions and Answers from the live event for each webinar are located on the main information page for each webinar. Click here for an entire list of NAADAC Institute Webinars.

Who should I contact if I have questions about my CE certificate?

Contact Tom Duham, the Director of Training and Professional Development, at TDurham@naadac.org.


Accessing a Webinar Using GoToWebinar

How will I access the Webinar at the scheduled time?

In a nutshell: Upon registration, you will receive a confirmation email with a personalized link and information to access the audio (phone orspeakers). Ten minutes prior to the start of the webinar, click on the link provided from GoToWebinar. This link will automatically connect youto the webinar. You may be prompted to download GoToWebinar.  If you are prompted to download GoToWebinar, Choose Run. Once you areconnected, you will have the choice to call into the conference line or listen though the speakers of your computer. You will be entered ineither mode as a listen-only viewer. Questions can be asked using the Question feature in GoToWebinar. Click here for more detailedinformation.

Gotowebinar Attendee QuickRef Guide

What are the system requirements for watching a webinar on my computer, smartphone, or tablet?

Here is the most updated information regarding system requirements to run the GoToWebinar software.


Having Trouble Joining a Webinar

The following are some common issues that you may encounter when trying to connect to GoToMeeting/GoToWebinar. We've recommended a few easy ways you can resolve these issues

Related Topics Click here for more information.

Having Trouble with Audio During a Webinar

I am having trouble hearing the presenter during a webinar.  What can I do?

  • As with any meeting, it is important to test your sound quality and audio settings before your live event. Close all applications and documents you are not using for your presentation; applications running in the background may use up your computer's bandwidth and affect system performance.
  • If you join the conference by phone, make sure that any other phones and data devices (BlackBerry, iPhone) are either turned off or are away from your computer.
  • Ensure that your earpiece volume is turned up so you can hear the other attendees.If you join with VoIP, we recommend you use a USB headset rather than a microphone/speakers to improve call quality.
  • Make sure your system meets or exceeds the recommended system requirements above.
  • Close additional programs that are open on your computer but not in use. Having open programs will slow your computer's speed and memory drastically. Exit any programs that require microphone or webcam use to prevent error or conflict when using GoToMeeting.
  • Turn off any streaming media applications that may take up bandwidth and resource-intensive applications that may be taxing processor ability.
  • Be sure to Print any documents before joining the meeting, as printing uses a large amount of the computers resources.
  • For more ways to optimize your audio please visit Integrated Audio.
  • If you are still experiencing problems, please follow this link to other Audio FAQs.  Or, contact GoToMeeting Global Customer Support at 1.800.263.6317 or direct dial 1.805.617.7000. If you are calling from outside the United States, click Contact Support on the Global Customer Support page for international numbers.

What if I can't hear other callers?

  • Telephone users: Hang up and dial back in.
  • VoIP users: Test your speakers setup. Click Audio Setup in the Audio Pane to select the correct device. 
  • Mac users should: click the speaker icon in the Audio Pane to select the correct device.  Also, check the volume setting in audio setup. Click Speakers Setup and then click Play Sound. Adjust the slider bar to the desired volume.

What if I hear static, beeping or a clicking sound?

Electronic devices, such as Blackberries, can affect the sound quality of microphones and speakers. To avoid this, keep any electronic handheld devices away from your microphone and speakers during your meeting.

What if words are clipped or dropped?

Dropped words, delays or robotic sounds are often due to poor network performance, lack of memory or high CPU usage.

  • Close all applications you are not using for your presentation.
  • VoIP users: A dial-up Internet connection can cause poor performance. For optimum performance when using VoIP, we recommend a broadband Internet connection. If the problem persists, switch to Telephone mode. Select Use Telephone in the Audio Pane and dial in to the meeting. 

Accessing a Recorded Webinar

If I can’t attend the live presentation, will the session be recorded for viewing later?

Every webinar will be recorded and posted on NAADAC's website for archived viewing at your convenience. Please allow up to 48 hours after the live presentation for the video to be uploaded and available.  CE credit is still available for archived webinar participation. Simply complete the corresponding CE Quiz for each webinar and submit payment (if applicable) or join NAADAC as a member.

How can I obtain CE credit for watching a recorded webinar?

  1. Participate in a webinar by watching the live event or on-demand recording in its entirety. Each individual must register for the webinar and watch the entire presentation, which we will verify via our time tracking software. Note that downloading and reviewing the PowerPoint slides is not considered participation. You must register for and watch the presentation.
  2. Successfully pass the associated online CE quiz that is related to the webinar content.
  3. If you are not a NAADAC member, you must pay for the certificate as well. The certificate is free for NAADAC members.
  4. NAADAC will email you a Certificate of Completion within 21 days.

I watched the webinar with a group of coworkers.  Can I get a certificate for my CEH? 

No.  Because of our ethical obligations to the organizations that have approved our CEs, we need to verify that each individual has watched the full presentation.  Therefore, each individual must register for and watch the presentation in its entirety. 

I downloaded and reviewed the pdf of the PowerPoint. Can I take my quiz now? 

No.  The PowerPoint slides are intended only as an aid to assist you in watching the presentation or in reviewing the information afterwards.  To receive a certificate for your CEH, you must register for and watch the presentation in its entirety.”  

I got a message indicating " a codec was missing." What do I do?

We recommend watching archived webinars using Windows Media Player, which can be downloaded here: http://windows.microsoft.com/en-US/windows/downloads/windows-media-player

If you already have Windows Media Player and it’s asking for the codec, you can download the codec itself here: www.microsoft.com/download/en/details.aspx?id=507