| Webinar Series Frequently Asked Questions |
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This page contains answers to most questions you have have about the NAADAC Institute Webinar Series. Click a general topic below to find answers: About the NAADAC Institute Webinar Series Cost of Participating in a Webinar Obtaining CE Credit for a Webinar Accessing a Webinar Using GoToWebinar Having Trouble Joining a Webinar Having Trouble with Audio During a Webinar
About the NAADAC Institute Webinar Series A webinar is an online seminar. Participants will be able to view and hear the presentation from any Internet-connected computer/smartphone equipped with a pair of speakers or headphones. You may also connect to the audio through your phone. Where can I see a full list of upcoming webinars? A frequently updated webinar schedule is posted here: www.naadac.org/education/webinars Where can I see a full list of archived recorded webinars? A frequently updated archived webinar listing is posted here: www.naadac.org/education/webinars How often are live webinars held? Wide range of current topics based on results of the NAADAC membership survey premiere each month. How long is a webinar? Webinars range from 30 minutes to 3 hours, depending on the topic. Conveniently fi ts in between clients, during lunch, after a long day of work, or on the weekend. Who is appropriate to attend a webinar? Addiction professionals, social workers, mental health counselors, professional counselors, psychologists, employee assistance professionals, and other helping professionals that are interested in learning about addiction-related matters Where can I get education about specific topics? Search for NAADAC education by subject here: www.naadac.org/education/ces-by-subject How do I register for a webinar?
I am having trouble registering for a webinar. Who can I contact? Contact Sarah Skarda at Orion Healthcare at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or Misti Storie at NAADAC at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . I submitted my registration and haven’t received confirmation. What should I do? The GoToWebinar email system typically sends that email within 30 minutes after registration, however, volume of requests may increase that time period. Please wait at least 4 hrs to receive confirmation. Make sure to search your Spam Mail and Junk Mail for wrong delivery. If you still have not received confirmation at that time, contact Sarah Skarda at Orion Healthcare at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or Misti Storie at NAADAC at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . How can I obtain my NAADAC membership number? You can have your NAADAC membership record # emailed to you completing this request form: www.naadac.org/component/user/remind If I want to coordinate a group watching a live webinar together, do all participants have to register for the event individually? No, not all participants watching in a group are required to register for the live event. Feel free to use the webinar series as a component of clinical supervision or watch with your colleagues over lunch. Note: Each individual must complete his or her own online CE quiz to earn CE credit.
Cost of Participating in a Webinar How much does it cost to participate in a live webinar? All NAADAC webinars are free for anyone to watch live or download later. In other words, the education is free for everyone 24/7. Improve your skills and learn at your convenience.
How much does it cost to watch a recorded/archived webinar? All NAADAC webinars are free for anyone to watch live or download later. In other words, the education is free for everyone 24/7. Improve your skills and learn at your convenience.
Obtaining CE Credit for a Webinar How can I obtain CE credit for a webinar I completed? You can earn CE credit for any webinar you complete, either by participating in it live or by watching the recording as an archive. Simply complete the CE Quiz for that webinar, along with payment (if applicable). The quiz must receive a passing score in order to qualify for credit. Your CE certificate will be emailed to you. I am a NAADAC member. How do I obtain my free CEs through the webinar series?
I am not a NAADAC member. How do I obtain CEs through the webinar series?
How much does CE credit cost per webinar? Each webinar ranges from 1 to 3 hours and is eligible for CE credit for its corresponding length. The fee structure is as follows, depending on length of webinar:
How can I become a member of NAADAC and obtain free CEs through the webinar series? The NAADAC Institute Webinar Series includes over 75 hours of free continuing education on a wide range of topics that will enhance your knowledge and skills of addiction-related topics most in demand by the profession. Join NAADAC to receive all 75+ CEs for free! www.naadac.org/join Is NAADAC continuing education accepted and approved for my professional license/certification? Click here for a list of professional organizations that approve and accept NAADAC continuing education. Where will I find the quiz for CE credit? The CE Quiz for each webinar is located on the main information page for each webinar. You can access an entire list of NAADAC Institute Webinars here: www.naadac.org/education/webinars How long does it take to get my CE certificate? CE certificates are emailed to the email address provided within 21 days after the passing CE Quiz notification (transmitted automatically) and payment (if applicable) are received by NAADAC. Certificates are most likely released sooner than 21 days, but it is not immediate. My certificate only prints on half of the page. What can I do? After clicking the link in the notification email you receive for your Certificate, it will pull up a screen with a medium sized image of your certificate. From here, click "Download" or "Print", depending on your preference. Attempt to print it either from the newly downloaded PDF file on your computer or through the Print feature. I can't find the PowerPoint Presentation for a webinar I completed. Where is it? The PowerPoint Presentation for each webinar is located on the main information page for each webinar. You can access an entire list of NAADAC Institute Webinars here: www.naadac.org/education/webinars I asked a question during the live webinar. Where will a response be posted? The Questions and Answers from the live event for each webinar are located on the main information page for each webinar. You can access an entire list of NAADAC Institute Webinars here: www.naadac.org/education/webinars Who should I contact if I have questions about my CE certificate? Contact Misti Storie, the Director of Training and Professional Development, at This e-mail address is being protected from spambots. You need JavaScript enabled to view it How will I access the Webinar at the scheduled time? In a nutshell: Upon registration, you will receive a confirmation email with a personalized link and information to access the audio (phone or speakers). Ten minutes prior to the start of the webinar, click on the link provided from GoToWebinar. This link will automatically connect you to the webinar. You may be prompted to download GoToWebinar. If you are prompted to download GoToWebinar, Choose Run. Once you are connected, you will have the choice to call into the conference line or listen though the speakers of your computer. You will be entered in either mode as a listen-only viewer. Questions can be asked using the Question feature in GoToWebinar. Click here for more detailed information. Download the GoToWebinar Participant Quick Guide What are the system requirements for watching a webinar on a PC?
What are the system requirements for watching a webinar on a Mac?
What are the system requirements for using VOIP? Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers (A USB headset is recommended.) What are the system requirements for watching a webinar on an iPad, iPhone or Android device?
Having Trouble Joining a Webinar The following are some common issues that you may encounter when trying to connect to GoToMeeting/GoToWebinar on a PC. We've recommended a few easy ways you can resolve these issues.
Related Topics
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Having Trouble with Audio During a Webinar I am having trouble hearing the presenter during a webinar. What can I do?
What if I can't hear other callers?
What if I hear static, beeping or a clicking sound? Electronic devices, such as Blackberries, can affect the sound quality of microphones and speakers. To avoid this, keep any electronic handheld devices away from your microphone and speakers during your meeting. What if words are clipped or dropped? Dropped words, delays or robotic sounds are often due to poor network performance, lack of memory or high CPU usage.
If I can’t attend the live presentation, will the session be recorded for viewing later? Every webinar will be recorded and posted on NAADAC's website for archived viewing at your convenience. Please allow up to 48 hours after the live presentation for the video to be uploaded and available. CE credit is still available for archived webinar participation. Simply complete the corresponding CE Quiz for each webinar and submit payment (if applicable) or join NAADAC as a member. How can I obtain CE credit for watching a recorded webinar?
I got a message indicating " a codec was missing." What do I do? We recommend watching archived webinars using Windows Media Player, which can be downloaded here: http://windows.microsoft.com/en-US/windows/downloads/windows-media-player If you already have Windows Media Player and it’s asking for the codec, you can download the codec itself here: www.microsoft.com/download/en/details.aspx?id=507 |
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